I ordered through the Panera app for rapid pick up and accidentally put the wrong time...

GetHuman-kayleeme's customer service issue with Panera Bread from January 2019

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The issue in GetHuman-kayleeme's own words
I ordered through the Panera app for rapid pick up and accidentally put the wrong time so I immediately called the panera I ordered from and asked them to change it. I was told that it was changed to my new time but when I went in to pick it up it was * hours old. They had made it for the previous time not the time I called and had it changed too. Not only was that wrong but they didn’t get half my order correct. What I ordered and what was given to me was wrong. I am very displeased with this and would like a refund considering my old cold food wasn’t even what I ordered.
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Panera Bread

Customer service issue
Reported by GetHuman-kayleeme
Jan 15th, 2019 - 9 mons ago
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Seen by 5 customers so far
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GetHuman-kayleeme started working on this issue
Jan 15th 12:39am