Few months ago, I got the wrong quiche. After going home, my wife Monica called and com...

GetHuman-ozzieahm's customer service issue with Panera Bread from January 2019

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The issue in GetHuman-ozzieahm's own words
Few months ago, I got the wrong quiche. After going home, my wife Monica called and complained. As a result, Panera mailed us an $* voucher. On the morning of **********, I went through the drive through of the same store (Ulmerton Road, FL). I ordered Quiche and bagel. The Panera associate asked me to wait to make sure what I ordered was available. It was. I was first car in line. By the time I was at the window, I gave her the voucher. After she put it through, she told me sorry, the quiche was no longer available. I offered her cash then. She said she can't do anything about it as the voucher was put through already. She called a manager. Manager confirmed it. After I explained to her what happened, she took my name, address to mail me another voucher. I didn't get it. I went to the same store today ******. I asked for a manager. The same manager was there. I explained the same thing to her. She denied everything, serving me, talking to me or promising me of the voucher. I believe as a Panera customer, this service is unacceptable and poor. Not admitting what happened and making up stories, such as she can't do anything about it now is an unbelievably low level of customer service. The issue is not the voucher. It is getting the order right in the first place. My Panera * is ************. My name is Dr. Osman Ahmed. My address is ***** Eagles Walk Dr., Clearwater, FL *****.
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Panera Bread

Customer service issue
Reported by GetHuman-ozzieahm
Jan 6th, 2019 - a mon ago
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GetHuman-ozzieahm started working on this issue
Jan 6th 3:44pm