Few months ago, I got the wrong quiche. After going home, my wife Monica called and com...
GetHuman-ozzieahm's customer service issue with Panera Bread from January 2019
Help with my Panera Bread issue
First: share to improve GetHuman-ozzieahm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ozzieahm's next move: talk to Panera Bread when they open.
Panera Bread's call center is closed now. We will send GetHuman-ozzieahm a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-ozzieahm may need:
Name on the reservation
The issue in GetHuman-ozzieahm's own words
Few months ago, I got the wrong quiche. After going home, my wife Monica called and complained. As a result, Panera mailed us an $* voucher. On the morning of **********, I went through the drive through of the same store (Ulmerton Road, FL). I ordered Quiche and bagel. The Panera associate asked me to wait to make sure what I ordered was available. It was. I was first car in line. By the time I was at the window, I gave her the voucher. After she put it through, she told me sorry, the quiche was no longer available. I offered her cash then. She said she can't do anything about it as the voucher was put through already. She called a manager. Manager confirmed it. After I explained to her what happened, she took my name, address to mail me another voucher. I didn't get it. I went to the same store today ******. I asked for a manager. The same manager was there. I explained the same thing to her. She denied everything, serving me, talking to me or promising me of the voucher. I believe as a Panera customer, this service is unacceptable and poor. Not admitting what happened and making up stories, such as she can't do anything about it now is an unbelievably low level of customer service. The issue is not the voucher. It is getting the order right in the first place. My Panera * is ************. My name is Dr. Osman Ahmed. My address is ***** Eagles Walk Dr., Clearwater, FL *****.
GetHuman-ozzieahm did not yet indicate what Panera Bread should do to make this right.
I have an issue with Panera Bread too
How GetHuman-ozzieahm fixed the problem
We are waiting for GetHuman-ozzieahm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.