Okay, so I am beyond aggravated with Panera, generally when I am out looking for lunch...

GetHuman-mcquest's customer service issue with Panera Bread from November 2018

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The issue in GetHuman-mcquest's own words
Okay, so I am beyond aggravated with Panera, generally when I am out looking for lunch I choose Panera. I always order Tuna sandwich on Rye. Today at the Clifton Park NY site I went for lunch had to wait about ** min. to order no big deal, I get to counter and I order Tuna on rye and the male clerk says we do not sell rye bread, I thought I was in the twighlight zone so I said what are the options he points to the wall and says they are all right there, apparently he doesn't know the options. I go and check out the options walk back over there are now * people ahead of me, I get back to counter and ordered with a female clerk. I receive my sandwich it is half the size of what I use to get definitely not worth $*.** and apparently you no longer get a pickle with your sandwich. Ironically having been senior management in retail I recalled a customer training we use to use called GIVE THEM THE PICKLE. Panera may want to check this out. I realize many companies are looking to reduce expenses, this is a big mistake, there are too many options for lunch, I for one will look to use them. The service was not good and the results were even worse.

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Panera Bread

Customer service issue
Reported by GetHuman-mcquest
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 99 others
0 customers following this


GetHuman-mcquest started working on this issue
Nov 8th, 2018 6:38pm