I had a family subscription to Pandora that ended up lapsing because it was attached to...

GetHuman-adamgfou's Recover Account issue with Pandora Radio from May 2019

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The issue in GetHuman-adamgfou's own words
I had a family subscription to Pandora that ended up lapsing because it was attached to a debit card that was compromised and had to be deactivated. When I renewed my subscription, I did it through Google Play, which apparently doesn't have a family option. I tried to cancel through Google Play so that I can return to paying for my family plan directly through Pandora, but they gave me a **-day free trial, so my subscription basically can't be cancelled until the ** days is up at the end of May. In the meantime, the rest of my family has lost their premium status. I tried to expedite the cancellation through Google Play, but they said they weren't able to cancel it and I needed to contact Pandora directly. Can I please either get my premium "trial" cancelled effective immediately, so I can renew with the family plan, or is there a way to just switch this premium plan back over into a family plan? Thanks so much for your help!
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Pandora Radio

Recover Account issue
Reported by GetHuman-adamgfou
May 9th, 2019 - 2 mons ago
I have an issue with Pandora Radio too
Not resolved
Seen by 7 customers so far
Similar issue to 11946 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Account Type
Password
Name of Account Holder
Timeline
GetHuman-adamgfou started working on this issue
May 9th 1:25pm
GetHuman-adamgfou indicated the issue is not fixed yet.
May 9th 6:00pm
GetHuman-adamgfou indicated the issue is not fixed yet.
May 10th 2:16pm