I made a mistake when I purchased their service. I meant to order their "premium" servi...

GetHuman2145718's customer service issue with Pandora Radio from February 2019

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The issue in GetHuman2145718's own words
I made a mistake when I purchased their service. I meant to order their "premium" service but what I got was a lesser level that is no better than the free version yet I paid $*.** for it. I tried to upgrade to premium service, but however I try to upgrade Pandora wants to charge me the full $*.** as if I had not already paid them $*.**. **All I want is to pay the $* additional bucks for premium service & have my billing date remain on the first.
GetHuman2145718 did not yet indicate what Pandora Radio should do to make this right.
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Pandora Radio

Customer service issue
Reported by GetHuman2145718
Feb 6th, 2019 - 4 mons ago
I have an issue with Pandora Radio too
Not resolved
Seen by 2 customers so far
Similar issue to 9177 others
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GetHuman2145718 started working on this issue
Feb 6th 1:19pm
GetHuman2145718 shared this issue with others over email
Feb 6th 1:21pm