I've been paying for pandora plus for a few months but still receive ads when I play it...

GetHuman-pattybac's customer service issue with Pandora Radio from December 2018

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The issue in GetHuman-pattybac's own words
I've been paying for pandora plus for a few months but still receive ads when I play it thru sonos which is the only way I listen to it. I've contacted support about linking accounts but have not received a reply. I'm not even sure if Pandora has updated my email address that I've changed * yrs ago and tried several times to update. I do not want to pay for premium if I'm going to receive adds thru sonos.
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Pandora Radio

Customer service issue
Reported by GetHuman-pattybac
Dec 4th, 2018 - 2 mons ago
I have an issue with Pandora Radio too
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Timeline
GetHuman-pattybac started working on this issue
Dec 4th, 2018 9:47pm