I currently have a pandora subscription. I have it downloaded on my iPhone. However, I...

GetHuman-leeproct's customer service issue with Pandora Radio from September 2018

Help with my Pandora Radio issue
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The issue in GetHuman-leeproct's own words
I currently have a pandora subscription. I have it downloaded on my iPhone. However, I also have a Samson galaxy * witch I have attempted to down load pandora app on to it. It shows as playing but I can’t get sound and it states your data plan does not work on this device. Click here to sign up. This phone is under T-mobile. Do I need to buy a second subscription or can u help me to resolve this issue. I am Mary L Proctor ***-***-**** and email *****@***.com
GetHuman-leeproct did not yet indicate what Pandora Radio should do to make this right.
I have an issue with Pandora Radio too
How GetHuman-leeproct fixed the problem
Since I have a pandora subscription and I was unable to speak to a human. I went to the phone company and they were able reload my data that had been apparently removed. Hopefully it’s resolved. Pandora should understand that some customers are seniors and don’t use text or the internet. Nothing takes the place of verbal communication.
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Pandora Radio

Customer service issue
Reported by GetHuman-leeproct
Sep 28th, 2018 - 3 mons ago
I have an issue with Pandora Radio too
GetHuman-leeproct shared how to fix
Seen by 3 customers so far
Similar issue to 4686 others
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GetHuman-leeproct started working on this issue
Sep 28th 12:51am
GetHuman-leeproct shared this issue with friends on Facebook
Sep 28th 12:52am
GetHuman-leeproct confirmed the issue is fixed. Hooray!
Oct 2nd 8:40am