I recently upgraded to Pandora plus, but my radio stations continue to play advertiseme...

GetHuman-gwennyla's customer service issue with Pandora Radio from September 2018

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The issue in GetHuman-gwennyla's own words
I recently upgraded to Pandora plus, but my radio stations continue to play advertisements, and it has not granted me the ability to listen off-line. I have received an email confirmation of my payment, but I have not received those services.
GetHuman-gwennyla did not yet indicate what Pandora Radio should do to make this right.
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Pandora Radio

Customer service issue
Reported by GetHuman-gwennyla
Sep 27th, 2018 - 3 mons ago
I have an issue with Pandora Radio too
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Seen by 2 customers so far
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Timeline
GetHuman-gwennyla started working on this issue
Sep 27th 8:41pm