I have a Roku Smart TV. I've had the Pandora app on my TV for close to a year with no i...

GetHuman-josephdk's customer service issue with Pandora Radio from August 2018

Help with my Pandora Radio issue
The issue in GetHuman-josephdk's own words
I have a Roku Smart TV. I've had the Pandora app on my TV for close to a year with no issues connecting and logging in. This morning, I tried to login to my Pandora app on my Roku Smart TV and it keeps going back to the home screen. I uninstalled the Pandora app and then reinstall the Pandora app on my Roku Smart TV. I also reset my password. Once I reinstall the Pandora app on my Roku Smart TV, I followed the steps on activating my device and I repeated the process about ** times and every time it says logging in and then it goes straight to the home screen on my Roku TV. So, my issue is I can't get back into my Pandora account on my Roku Smart TV. I called Roku customer service and they did some troubleshooting on their end but cannot resolve the issue. So, they told me to call Pandora customer service.... Can you please help me to recover my Pandora account on my Roku Smart TV??.... thank you!

GetHuman-josephdk did not yet indicate what Pandora Radio should do to make this right.

How GetHuman-josephdk fixed the problem
I got the Pandora app to load...I guess it was just a glitch, I waited a whole and tried it again and it worked
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How Do I Recover My Pandora Radio Account?Why Do My Songs Keep Cutting Out on Pandora?How Do I Recover My Pandora Radio Account?How Do I Cancel My Pandora Account?How Do I Recover My Pandora Radio Account?
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Pandora Radio

Customer service issue
Reported by GetHuman-josephdk
Aug 27th, 2018 - 3 years ago
Fixed
GetHuman-josephdk shared how to fix
Seen by 41 customers so far
Similar issue to 2977 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Account Type
Password
Name of Account Holder

Timeline

GetHuman-josephdk started working on this issue
Aug 27th, 2018 2:48pm
GetHuman-josephdk confirmed the issue is fixed. Hooray!
Aug 28th, 2018 4:08pm

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