Why am I paying for troubleshooting

GetHuman-allanaol's customer service issue with Pandora Radio from August 2018

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The issue in GetHuman-allanaol's own words
I'm trying to find out why my playlist that were transferred to this phone are missing **% of the song that were there before. ... I got the same tech twice and she's sending to a place that wants my credit card number. She says it is refundable but doesn't tell me how. **And when she transfer me the whole screen freezes and I can't chat anymore. I never get a chance to say anything else. Because she transfers me. ***Why do they need my credit card number. I don't just that information to just anyone. I would tell her that if I could say something before she decides to transfer me.**I've gotten the same tech both times I've used live support and I've spent over * hours trying to get an answer.**You records say I've talked to a service rep * times. I got no help on any of them except to transferred before I could respond to the service that cost me $****Why am I paying to get support from a problem with a service I'm already paying for
I don't want to pay to see if a problem with a service I pay for.**Plus it will take months to create those playlist again
Not to pay out of pocket in addition to my subscription fee. For a problem with your service. .
I have been a customer since the no ad feature was offered
Nothing to try without help. The playlist have lost **% of the song. Even the ones downloaded
I have an issue with Pandora Radio too
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How Do I Recover My Pandora Radio Account?How Do I Cancel My Pandora Account?How Do I Recover My Pandora Radio Account?How Do I Report an Overcharge on My Pandora Radio Account?How Do I Fix My Pandora from Buffering?
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Pandora Radio

Pandora premium
Customer service issue
Reported by GetHuman-allanaol
Aug 18th, 2018 - a yr ago
I have an issue with Pandora Radio too
Not resolved
Seen by 7 customers so far
Similar issue to 2555 others
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GetHuman-allanaol started working on this issue
Aug 18th, 2018 3:23am