NOT FIXED. Double billing. You want new credit card information. Now have free with commercial. Need * month credit.

GetHuman690874's customer service issue with Pandora Radio from August 2018

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The issue in GetHuman690874's own words
Pandora Radio: **Per a request from you, Pandora needs our billing information to resubcribe to Pandora. In April, **** I changed credit card information for the account. Since April you have double billed the credit card you have on file. I have sent several requests to Get Human asking to get this resolved. I have had one response with no resolution. The double bill has happened through July. If the old information has run out, I will check the next card billing statement and if there are no double bills we will go forward. I believe if I am correct, you have been paid double for April, May, June and July and now you have converted to: free Pandora with commercials. Can someone please straighten this out.*The account name is Howard J Weintraub, Law Offices of Weintraub & Alper, P.C. at **** Peachtree Street, N.E., Suite ****, Atlanta, Ga. *****, ***-***-****? When did the subscription expire?*To Resolve: Would like to have Pandora, double billing stopped and Pandora with no commercials.
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Pandora Radio

Customer service issue
Reported by GetHuman690874
Aug 10th, 2018 - 8 mons ago
I have an issue with Pandora Radio too
Fixed
Seen by 9 customers so far
Similar issue to 2251 others
0 customers following this
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Timeline
GetHuman690874 started working on this issue
Aug 10th, 2018 2:53pm
GetHuman690874 indicated the issue is not fixed yet.
Aug 10th, 2018 3:58pm
GetHuman690874 indicated the issue is not fixed yet.
Aug 10th, 2018 4:07pm
GetHuman690874 indicated the issue is not fixed yet.
Aug 10th, 2018 4:09pm
GetHuman690874 indicated the issue is not fixed yet.
Aug 11th, 2018 4:22pm
GetHuman690874 indicated the issue is not fixed yet.
Aug 13th, 2018 3:59pm
GetHuman690874 indicated the issue is not fixed yet.
Aug 13th, 2018 4:06pm