I have experienced different issues with my neighborhood Panda Express. I continue to t...
GetHuman-funkysta's Complaint issue with Panda Express from March 2019
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The issue in GetHuman-funkysta's own words
I have experienced different issues with my neighborhood Panda Express. I continue to try and be a customer because I enjoy the food but bother the customer service and quality of food lack care at this location ***** in Santa Ana. My order number is ****** I usually order a large plate with half rice half chow mein, two sides of honey walnut shrimp ($*.** extra for each side which puts my plate at apprx $**) and two egg rolls. Today I had to wait once again for an item they didn’t have at the moment. I don’t mind the price point or even having to wait for fresh items but once I got home and began to eat the fried rice was burnt and so were Borge the egg rolls. At this point I am not pleased with my purchase if I am having to throw away my meal and money. I would like to receive a refun for at least half my meal given I was only able to eat half. I would love to also have some sort of communication with the management at this location to revisit their food quality and execution to better provide a good experience to your customers. I would like to feel confident that I can receive great customer service and meal at this location without having to travel to a different location.
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