O just purchased a Panasonic cordless landline phone KX TGD***B. It's all set up. I tur...
GetHuman5249961's Device Support issue with Panasonic from September 2020
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Top Tip from another customer
If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman5249961's own words
O just purchased a Panasonic cordless landline phone KX TGD***B. It's all set up. I turned off Panasonics answering system and am using the phone company Verizon. I set up the VoiceMail on Verizon and everything seemed to work fine. However, for some reason and randomly, when I dial Verizon's voice mail from my Panasonic and key the Verizon VM pin, I get the message "invalid pin". Also, sometimes when I dial a number from the Panasonic, I get a completely different number at the other end. For example dial ***-***-**** and get ***-***-**** at the other end. Repeated dialing of the same number eventually gets the right one. **The worst problem is Verizon not recognizing the voicemail PIN I key from the phone. It takes about ** tries before it finally accepts the pin. When I do the same thing from my iphone (dial Verizon VM) I have no problem entering the pin or any other number. It appears as though sometimes the keyed numbers from the panasonic are just not recognized from the Verizon end.
GetHuman5249961 did not yet indicate what Panasonic should do to make this right.
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