I recently purchased a Panasonic wireless tel, model KX-TGL*** for my mother-in-law who...

GetHuman1472560's customer service issue with Panasonic.com from November 2018

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The issue in GetHuman1472560's own words
Trying to dial out to individuals ... I recently purchased a Panasonic wireless tel, model KX-TGL*** for my mother-in-law who is in a nursing home in the Bronx. She was able to dial out when I was down there, but now she can't call out...she can only receive incoming calls. She does have to dial "*" first for outgoing calls. My Uncle tried to dial out also when he visited her yesterday but it's still not working!
She is in a nursing home in the Bronx and I live in upstate NY. I can't run down there to resolve the problem!
I won't be able to see her again until December. I need a reply ASAP so I can contact my Uncle as to how to resolve the situation so she can make outgoing calls! She is depressed enough being in a nursing home and her only "brightness" in the day is her ability to call her friends and relatives.
I've had Panasonic products in the past and they were reliable.
Initially, I tried unplugging the both phones in order to reset them. They both functioned when I left her on Mon but now they are not functioning!
I have an issue with Panasonic.com too
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Panasonic.com

Panasonic cordless telephone Model KX-TGL***
Customer service issue
Reported by GetHuman1472560
Nov 2nd, 2018 - a mon ago
I have an issue with Panasonic.com too
Not resolved
Seen by 2 customers so far
Similar issue to 451 others
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Timeline
GetHuman1472560 started working on this issue
Nov 2nd 6:36pm