Your company has become an absolute disaster. I have been with it for about ** years...

GetHuman5528234's customer service issue with Page Plus Cellular from December 2020

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The issue in GetHuman5528234's own words
Your company has become an absolute disaster. I have been with it for about ** years. I have just spent ** minutes on the phone trying to buy $** worth of minutes by credit card. The online refill says something about "only once a month". The phone person barely speaks English and has such poor equipment that hearing her was virtually impossible. Finally I learn that she can't take credit cards but will transfer me to the credit card department. Whereupon she cut me off. So I had to start all over and thus the ** minutes. In addition, you should know that upon originally calling several days in a row, I was told you were having technical difficulties, to hang up and call later. *There is no excuse for such awful service...covid or not. If you have them working at home, you need to make certain they have proper equipment. Imagine trying to deal with a phone business whose phones are basically broken.

GetHuman5528234 did not yet indicate what Page Plus Cellular should do to make this right.

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Page Plus Cellular

Customer service issue
Reported by GetHuman5528234
Dec 6th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 49 others
0 customers following this

Timeline

GetHuman5528234 started working on this issue
Dec 6th, 2020 11:17pm

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