Hello i placed an order with pacsun June **st and i had a couple items. I know that wit...

GetHuman5044221's customer service issue with PacSun from July 2020

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The issue in GetHuman5044221's own words
Hello i placed an order with pacsun June **st and i had a couple items. I know that with the situation shippings are delayed but i have received every item except one. I check the status and it says this item has not even shipped yet, so i wanted to see what the problem was or is it just another delay from covid? I was just concerned bc i had every other item shipped to my home about a week ago with no problems. I also attempted to return * of these items at the closest store to me and they were unable to refund my money so i had to settle with a store credit which was very inconvenient. The staff member said that he had encountered this situation early tht day with other customers as well, and basically when he tried to return my item a message would appear on the computer saying something like “ we are unable to return this item with a full refund and can only offer store credit or you can try calling customer service to resolve your issue“. I ended up settling with the store credit but i was very unhappy with this. My order number is ********* and my name is Cristal Carrillo

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PacSun

Customer service issue
Reported by GetHuman5044221
Jul 8th, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 669 others
0 customers following this

Timeline

GetHuman5044221 started working on this issue
Jul 8th 6:50pm

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