I have placed an order * days ago. When I got the confirmation the shipping & Billing a...

GetHuman-aguvf's customer service issue with PacSun.com from November 2018

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The issue in GetHuman-aguvf's own words
I have placed an order * days ago. When I got the confirmation the shipping & Billing address was incomplete. The street name was missing. I have tried to call * times to customer service. Which by the way is in the Phillapines & not the USA. They have told me there is no way to edit or cancel this order. It cannot be mailed to an incomplete address. I have been told * times that I will receive a Phone call about the order. I have not received one phone call or Email. In the meantime my credit card has been charged. I will not be able to get the cyber Monday prices & the items will not be available . I don’t understand why you cannot resend the items once they are returned to the correct address . Tgaut way I can keep the items I ordered . I am very disappointed with the service I have received from Pacsun. I hope to be able to fill out a survey and it will not be good . There is no excuse for someone not to get in touch with me or call me . That is what I was told by your customer service people in THE PHILLAPINES!!!’n

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PacSun.com

Customer service issue
Reported by GetHuman-aguvf
Nov 28th, 2018 - 3 years ago
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GetHuman-aguvf started working on this issue
Nov 28th, 2018 1:02am

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