On Saturday **-**-** I placed an order. Suntrust Visa card was declined. They sent me...

GetHuman1632637's customer service issue with PacSun.com from November 2018

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The issue in GetHuman1632637's own words
On Saturday **-**-** I placed an order. Suntrust Visa card was declined. They sent me a text and said that they thought it was fraud. I told them to never mind that I would use another card. Which I did and now both charges have gone thru. I called yesterday and a lady told me to send a copy of both charges to customer *****@***.com.**I can't figure out how to do that. I called Suntrust and they have filed a fraud claim. Which I told them it was not fraud but it was their fault. So please do not run the Suntrust card thru. Just use my Discover Card.*If you will tell me out I will send a copy of the charge.
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PacSun.com

Customer service issue
Reported by GetHuman1632637
Nov 26th, 2018 - 9 mons ago
I have an issue with PacSun.com too
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Timeline
GetHuman1632637 started working on this issue
Nov 26th, 2018 11:01pm