I ordered a pair of Doc Marten Jadon boots in a size *. it was never specified this was...

GetHuman1480597's customer service issue with PacSun.com from November 2018

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The issue in GetHuman1480597's own words
I ordered a pair of Doc Marten Jadon boots in a size *. it was never specified this was MENS sizing. it was under the womens shoes so I figured it was womens *. they sent me a mens size *. I’m just trying to exchange for a womens * and i was told Pacsun doesn’t do online exchanges I’d have to return for refund and repurchase???? and then I go to print my label for return and it says my item is non returnable????? please help me
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PacSun.com

Customer service issue
Reported by GetHuman1480597
Nov 3rd, 2018 - a mon ago
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GetHuman1480597 started working on this issue
Nov 3rd 7:12pm