PODS Customer Service Issues

I was expecting my pod delivery on January 16th, but the date got rescheduled to yesterday, the 20th. Unfortunately, my pod did not arrive. Upon contacting customer service, I was informed that my pod did not reach the Minneapolis storage center. I have been attempting to contact the logistics team to track the whereabouts of my pod and its new delivery schedule, but I continue to experience disconnections when calling.

When I purchased three pods for my move, the representative assured me that a week's notice was sufficient for delivery to my new home. However, upon calling yesterday, I was informed that I have to wait until 5/31 for the delivery. This delay is costing me over $[redacted] per day for a motel and kennel expenses to accommodate my 20 cats. Being on [redacted]% disability income, the $6k spent on the pods, combined with the extended lodging costs, will burden me financially for a long time. They offer no alternative contact method apart from their customer service number. While friendly during the sales process, their attitude changes when they fail to fulfill their promises. Despite indicating my availability for delivery after 5/15, they are now withholding my property, forcing me to incur additional expenses.

Since Friday, 6/1/18, and Saturday, 6/2/18, I have been attempting to retrieve my furniture from my pod, but it seems to be stuck. I've contacted the office on the East Coast, possibly located in Maine, and spoke with two service representatives, Luann and Josie. They mentioned sending emails about the issue with my pod. On Saturday afternoon around 3 o'clock, someone arrived with a truck to move the pod, but we still couldn't open it. The address is [redacted] Alamo Drive, Vacaville, CA. We are eager to get the furniture out of the pod and return the parking space to its owners. Initially, the pod pick up was scheduled for 6/5/18, but due to availability, we attempted to move it on 6/1/18. We waited until 10:30 on Saturday night for assistance, but no one returned. That's why I am reaching out via email. Thank you.

I had a pickup scheduled for tomorrow, but the driver asked me if it could be switched to today. Despite the reassurance from customer service that the auto pay issue wouldn't affect my pickup, it's now almost 10 p.m. and there's been no pickup, causing me a lot of inconvenience. I've received conflicting information from PODs, which is frustrating. I am disappointed in the lack of communication and would like a refund for the pickup fee.

We are eagerly awaiting the closing of our new home. Currently, our pods are in our neighbor's driveway, across from our old house, since we were waiting for permission to place them at our new residence. Unexpectedly, the closing date has been postponed until the end of next week. Our neighbor, who initially agreed to us using their driveway, is now upset and demanding the pods be removed immediately. We explained our scheduled delivery date is 9/12/18, the earliest available when we contacted PODS. Due to an urgent situation, we are in desperate need of an earlier delivery date. As a family of five staying in a hotel until the closing, we are hoping for a resolution soon, even if it involves additional costs for an expedited service. We hope to secure an earlier delivery, ideally as soon as tomorrow, on 9/13/18.

Customer Number: [redacted]29 I rented a container for 2 months but requested a pick-up after one month and 3 days. I was surprised to be informed that I missed the billing date and that I would be charged for the second month, as well as a fee for the pick-up. I feel the information about this was not clearly presented when I ordered the container. I would like to dispute the pick-up fee and request a prorated refund for the unused portion of the contracted time. Thank you. Sheila E.

I am reaching out regarding my recent order with PODs. The customer service at your company has been disappointing. I have contacted customer service 5 times and spoken with 9 different representatives. Only Kim and Lucy seemed genuinely concerned about my experience. The other representatives, including Lisa, Chad, Charles, Yolanda, Andrew, and Dimitrius, were rude and unhelpful. Dimitrius, the Senior Agent, was particularly disrespectful and uncooperative. He refused to address my concerns and repeatedly suggested canceling my order instead of finding a solution. My moving schedule has been disrupted, causing financial strain, due to PODs changing my drop-off date without informing me. I have had to continuously follow up to stay informed. Yolanda and Andrew attempted to offer me discounts for the poor service, but Dimitrius declined to assist further. I plan to share my negative experience with others and have contacted ABC news. Although I am disappointed, I am still proceeding with my order due to time constraints. I urge you to review my call logs, particularly the conversation with Dimitrius, to understand the poor service I have encountered.

I am concerned about the multiple unauthorized withdrawals from my bank account by the company, totaling $[redacted]. Despite speaking with five different representatives who assured me the issue would be resolved and my money refunded, the problem persists. This situation is posing a serious financial challenge for me and my family as we try to avoid overdraft fees while relocating. As a single parent responsible for an elderly mother and a dog, I have essential expenses like utilities, rent, and more to cover. The lack of funds has left us without necessary supplies, creating significant inconvenience. This is the second time I've experienced such an issue, and I urgently request to be removed from autopay. Additionally, I am seeking a $[redacted] refund to cover the amount owed and address the disruption caused during our relocation. Despite previously praising your company, this ongoing problem needs immediate attention, and I insist on communication from the incident department to resolve this issue promptly.

My POD was originally supposed to be picked up from my old house in San Francisco on August 31st and delivered to the city I was moving to on September 10th. Despite changing the pick-up date to August 29th and providing my new San Antonio address promptly, I was informed that the POD wouldn't be delivered to my new apartment, and I have to pick out my things myself on the 11th. Even though the POD arrived in San Antonio on September 9th, I'm now told I can't access my items for another day. This means my POD will remain untouched while I wait in my empty apartment with no furniture or essentials.

I used PODS for a 3-month storage contract after selling my home on July 11th, relying on their promise of convenient local and cross-country delivery. As a single senior woman, the ease of having my belongings delivered to my new home without the need for movers or a truck was essential. However, when I recently inquired about having my POD delivered to my new home in Ottawa, IL, I was shocked to learn that they do not deliver to that zip code. Despite PODS advertising nationwide delivery, I was told I would have to arrange for a truck to empty out my POD near their location or move it myself to a different location for delivery. This unexpected inconvenience has left me very disappointed and frustrated with PODS. I paid $[redacted] for storage, only to find out they cannot deliver just 70 miles away, forcing me to incur additional moving expenses. This situation goes against what PODS advertises, causing unnecessary stress and financial burden. I demand a resolution from PODS, either by delivering my POD to my new location or providing a refund. If necessary, I am prepared to escalate this matter to the Better Business Bureau and other relevant authorities to address this issue of false advertising and poor customer service.

I need to reschedule the pick-up date for my 2 16' PODS in Rancho Cordova, CA from 10/9/19, as well as reschedule the delivery to Kalamazoo, MI from 10/19/19. I also need to adjust the final pick-up date. I had a poor experience with the initial booking representative who provided incorrect information, and was abruptly disconnected with the agent I spoke with today. I expect better service and need to address these issues promptly. Due to the misinformation, I apparently owe an additional amount. I aim to resolve all these matters by speaking with a representative. Please reach out to me tomorrow at [redacted]. Thank you, Dr. D. Woolley Customer Number: [redacted] Order Number: [redacted]

Hello, I experienced delivery issues with my pod last Friday and Saturday. Despite the 24-hour notice, the pod wasn't delivered. I had to resort to renting a UHaul, hiring movers to pack and unpack my belongings into a storage unit. This unexpected expense has left me frustrated, especially since I was charged $[redacted] for a pod that was never delivered. Now, I've incurred additional costs and had to vacate my apartment without the pod's assistance.

Communication breakdowns have caused a customer service disaster. Initially told our delivery would arrive today, now told the truck's location between LA and Los Angeles is unknown. Attempting to get updates requires holding for 10-20 minutes with no incoming information. Despite incurring a $[redacted] charge, we had to cancel unloaders. Confusion persists after spending $10,[redacted], leaving us frustrated with the lack of information and poor service.

I am requesting a reimbursement for the monthly storage fees, totaling approximately $2,[redacted]. We have already discarded some items, and there are still belongings left to sort through. This situation has been extremely distressing, especially for my daughter, who has six children and cannot afford to replace everything damaged by your storage container. I have photographic proof of the damaged items you delivered. If your company refuses to compensate for the destroyed property and storage fees, I will have no choice but to take legal action. I am seeking $8,[redacted] to cover rental fees, the destroyed items, my daughter's distress, and the cost of a new storage unit. Please issue a check to Connie Simmons promptly so that I can either collect it in person or proceed with legal actions. This entire ordeal has been shocking, especially considering the mold damage on the furniture.

The pod was delivered, but the door won't open. Pods said they could only send someone the following day. Meanwhile, we are in an empty house without blankets, clothes, or beds. No one showed up the next day to help, and Pod customer service mentioned the truck operator is not returning calls. After two days in an empty house, they have been paid, but our household items are in the pod during the blistering heat and humidity. Any suggestions on getting reimbursed? We had to buy blow-up mattresses, sheets, and blankets for the family due to the delay. The customer service experience has been terrible.

I have been waiting for your team to work on my situation. However, there has been a lack of communication for two full days. I was promised a response by the end of today, but all I received was instructions to agree to a contract and pay for a 16' POD. I initially ordered an 8' POD and have been trying to resolve this for two days with unhelpful and rude contacts. Instead of the 8' POD, a 7' POD was delivered, and I'm now left waiting for the right size. Despite numerous calls, I have not been able to reach a resolution or secure the correct pod. Now, a 16' POD is set to be delivered, and I'm being asked to pay for its delivery with little compromise on their end. I have been a loyal customer for years but feel ignored and mistreated in this situation. I am requesting a significant discount on the 16' POD to address the inconvenience caused by the incorrect delivery and lack of communication.

Two pods were scheduled for pick-up on Friday. One has been collected, but the other remains in our driveway even though it was meant to be taken yesterday. Customer service was unable to assist today, and the Jacksonville Mallory office is unresponsive on the phone. We no longer own the house, and the new owners are facing challenges moving in due to the pod's presence. The situation is unacceptable, and we are extremely upset about the lack of action.

Are these containers sold by "POD"? Given the current pace of my move, I'm considering the possibility of owning one or covering most of the cost by the time I settle in. This is a serious inquiry, as I'm keen on exploring this option. I understand that the container would need to be rebranded. Despite the challenges during my move, thankfully, no major accidents occurred.

I encountered an issue while ordering TWO pods. Halfway through the transaction, I was informed that the delivery to my new address could not be fulfilled. This is concerning as I expected this service to be included. I urgently need the pods delivered to my new house. I have paid for the service from pick up at my old address to delivery at my new address. Unexpectedly, I was told delivery to my new address was not possible after the first pod was filled. If delivery to my new address cannot be accommodated, I will have to seek legal action to receive the services I have paid for. A prompt response addressing this situation is necessary. Please contact me at your earliest convenience to resolve this matter.

I am filing a complaint regarding being charged twice for a POD service. Despite my attempts to dispute the charges, there seems to be no record of the transactions in your system. I made payments of $[redacted].74 on two separate occasions - the first on 04/21/[redacted] and the second on 07/11/[redacted]. I was supposed to receive a reimbursement of approximately $[redacted] in May, but I have not seen this reflected in my bank account. This results in a total of $[redacted].48 being charged to me, which is unacceptable given the issues I faced with your service. I initially ordered an 8x12 POD for a relocation from Houston to El Paso in April, but received an 8x8 POD late and had to discard items due to space constraints. I then incurred monthly storage fees of $[redacted].57 for May and June. Upon requesting delivery in July, I encountered unhelpful customer service representatives who were unable to provide assistance and disconnected the call when I asked to speak to a supervisor. The supervisor I eventually spoke to claimed that my payments were in order and blamed incomplete paperwork for the delayed delivery. However, I was still charged erroneously, leading to the double payment situation. I demand a thorough investigation into this matter and a prompt refund of the excess charges to my bank.