My account was In overdraft( yes, I know it shouldn't have been) being affected by covi...

GetHuman-ashmayj's customer service issue with PNC Bank from December 2020

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The issue in GetHuman-ashmayj's own words
My account was In overdraft( yes, I know it shouldn't have been) being affected by covid and raising two kids alone, it happened. Received daily emails regarding the issue and how it was below my threshhold. One day, the balance In recurring emails stated *. Said pending through the app but still showed access to my checking account. Although, I knew my balance had previously been overdrawn, I figured it was processing for closure, but didn't assume as I still had access to my account and no emails regarding the reason it was at a zero balance. Never in one email was I notified the account would be deactivated. On dec *th, I logged into my app, to see if I could find any information about what was to follow. Assuming my account was still open, I had **.** transferred into the account in order to relocate myself and two kids from domestic violence. Only to realize that my account had been deactivAted( told by the atm when desperately needing that money as I had nowhere else to go other than my vehicle with two kids) Printed receipts show that the transfer*deposit was accepted and processed into my account. All the while still never reciving an email on regards to my account not being open nor that any money deposited would be garnished or held by the bank. (Thanks google). I need that money refunded. Not that I want it to be, me and my kids NEED it in order to survive in our vehicle. If the account was deactivated and sent to collections, first, I should have been notified. Secondly, the deposit should have never successfully transferred seeing as the account technically isn't even open at this point. I want to know how to obtain this money. I'm hungry, cold, broke, unemployed due to a pandemic, and my son's medications need payed for. At best I can make future arrangements to pay off debt through the credit agency. Please help me and my kids.

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PNC Bank

Customer service issue
Reported by GetHuman-ashmayj
Dec 5th, 2020 - a year ago
Not resolved
Seen by 37 customers so far
Similar issue to 1505 others
0 customers following this


GetHuman-ashmayj started working on this issue
Dec 5th, 2020 12:33pm

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