Recently, someone hacked my debit card and spent a lot of money. I have disputed the ch...

GetHuman-hellooam's customer service issue with PNC Bank from November 2018

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The issue in GetHuman-hellooam's own words
Recently, someone hacked my debit card and spent a lot of money. I have disputed the charges, cancelled my debit card, got a new debit card, noticed MORE charges in pending, disputed them as well. It has been a pain in the butt spending so much time on the phone and in the branch trying to figure this out. I am LIVID at how PNC did not catch this fraud. It was not a small amount of money and it was all over the country within a few days and NO ONE from PNC contacted me to say HEY, I THINK SOMEONE IS USING YOUR CARD. Not one time did someone say oh i am sorry we messed up and didn't catch this happening. As a long time customer of yours, i expect a lot more than this. I am disappointed and very pissed off. How are you going to help me!?
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PNC Bank

Customer service issue
Reported by GetHuman-hellooam
Nov 2nd, 2018 - a mon ago
I have an issue with PNC Bank too
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Timeline
GetHuman-hellooam started working on this issue
Nov 2nd 3:15pm