I recently opened a pnc virtual wallet account but i have decided to close it. I have t...

GetHuman-rathanan's customer service issue with PNC Bank from October 2018

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The issue in GetHuman-rathanan's own words
I recently opened a pnc virtual wallet account but i have decided to close it. I have tried to contact customer service by telephone, but I was told that I need to state my last deposit transaction amount in order to verify my account by phone. I told them I never made any transactions and I also dont have the debit card that was sent to my address. I never received the access code that was sent to my address because I am currently out of state due to work. I also had a family member throw the card away since i figured I wasn't going to use it. The lady informed me that the only way for me to close the account would be to walk inside a PNC branch to verify my I.D. The problem with that is that there arent any branches near me and my work schedule conflicts with the bank hours. I would like to close my account before any additional fees incur other than the cancellation fee.
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PNC Bank

Customer service issue
Reported by GetHuman-rathanan
Oct 19th, 2018 - a mon ago
I have an issue with PNC Bank too
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GetHuman-rathanan started working on this issue
Oct 19th 8:59am