How many calls does it take to get a copy of my car title faxed from PNC Bank? So many that I have lost count and I am an accountant!!

GetHuman-kmayhart's customer service issue with PNC Bank from October 2018

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The issue in GetHuman-kmayhart's own words
get a copy of my car title faxed from PNC Bank for a state transfer. ... I am trying to complete a state transfer of my car title from AL to LA. My AL car tag expired on May **,****. I have a car loan thru PNC bank so they hold the title. My issue is that after numerous requests to customer service, the escalation department (Tonya), the person in charge (Tom Glover), and my last attempt with on-line chat on ********* (Ann E) who I thought for sure would get it done for me since she was so assuring, I have been unable to get a "readable" copy of the title faxed to ABC title in New Orleans. So here I am trying once again to get a copy of my title so I can renew my tag. A "readable" copy of the title has to be faxed to New Orleans at ***-***-****, Phone: ***-***-**** My account Number is:**-**-***********VIN: *G**P*S*********. If I don't get satisfaction from this request I am filing a complaint with the BBB and will be ranting about PNC bank on all of social media. *Regards,*Kathy Hartung
I have been driving with an expired tag for the past * months waiting on PNC bank to fax a readable copy of the title.
Fax a copy of my car title to ABC title in New Orleans
I have been a customer since ****.
I called Customer Service, the escalation department and even the on-line chat .
I have an issue with PNC Bank too
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PNC Bank

PNC Bank Customer Service
Customer service issue
Reported by GetHuman-kmayhart
Oct 17th, 2018 - 3 mons ago
I have an issue with PNC Bank too
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
GetHuman-kmayhart started working on this issue
Oct 17th, 2018 9:24pm