I bank at PNC in Clemmons, NC. This branch is, I believe, a training office. Each tim...
GetHuman1311183's customer service issue with PNC Bank from October 2018
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The issue in GetHuman1311183's own words
I bank at PNC in Clemmons, NC. This branch is, I believe, a training office. Each time I do business there, there are new personnel. I am tired of having to produce * means of identification. On multiple occasions, either my drivers license or credit card has not been returned to me and I've had to drive back to retrieve it. I propose PNC issue an ID card for its clients. A card with a photo of the client, laminated. This way I will not have to give personnel information, i.e., my credit card and drivers license to someone who will not be at the bank the next time I go to make a transaction. Not knowing the person, I feel my cc * could easily be copied. I know this is a security measure for PNC but at the same time it is annoying to the client. This office doesn't seem to have a permanent personnel group. I am seriously considering moving my account to another bank in town where the staff are permanently assigned and know their clients.
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