My internet connection in the house but in the PH. Only me and my father but i sm here...

GetHuman5714242's customer service issue with PLDT from February 2021

12 views | 6047 similar | 0 following
Help with my PLDT issue
First: share to improve GetHuman5714242's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5714242's next move: call PLDT.
The best way to get your problem resolved is to tap the button below to start calling PLDT. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman5714242 may need:
Username, Password, Email address on the account, Address on the account, Name on the account, and Phone number on the account
The issue in GetHuman5714242's own words
My internet connection in the house but in the PH. Only me and my father but i sm here in Korea. Pldt just recently changed our PLDT DSL to PLDT FIBR which is same thing turtle net and now no connection. My accnt number is **********. I did not ask for any upgrade, the last time we lose our internet was almost * month, so the PLDT decided to upgrade it to pldt fibr which is more frustrating. Pls return my PLDT DSL i dont like your PLDT Fibr the service is very very poor. And to think that we never skip payment we are always up to date in our payment which is *** pesos. We dont need to upgrade our payment too becoz what i understand we as paying customer should receive a good service from you PLDT. I dont have any siblings my father is ** years old everytime theres problem in our internet my father would come to your office snd to think we have this covid, pls check our internet. Our address is *** A Laurel St. Aniban Subd Aniban *. I can’t see my father through video call becoz we don’t have the internet snd its been * days now.

GetHuman5714242 did not yet indicate what PLDT should do to make this right.

How GetHuman5714242 fixed the problem

We are waiting for GetHuman5714242 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PLDT's attention and get better help faster. Tap below to get started.
Having PLDT issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5714242 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman5714242
Feb 2nd, 2021 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 6047 others
0 customers following this


GetHuman5714242 started working on this issue
Feb 2nd, 2021 9:35am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies