My internet connection in the house but in the PH. Only me and my father but i sm here...

GetHuman5714242's customer service issue with PLDT from February 2021

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The issue in GetHuman5714242's own words
My internet connection in the house but in the PH. Only me and my father but i sm here in Korea. Pldt just recently changed our PLDT DSL to PLDT FIBR which is same thing turtle net and now no connection. My accnt number is **********. I did not ask for any upgrade, the last time we lose our internet was almost * month, so the PLDT decided to upgrade it to pldt fibr which is more frustrating. Pls return my PLDT DSL i dont like your PLDT Fibr the service is very very poor. And to think that we never skip payment we are always up to date in our payment which is *** pesos. We dont need to upgrade our payment too becoz what i understand we as paying customer should receive a good service from you PLDT. I dont have any siblings my father is ** years old everytime theres problem in our internet my father would come to your office snd to think we have this covid, pls check our internet. Our address is *** A Laurel St. Aniban Subd Aniban *. I can’t see my father through video call becoz we don’t have the internet snd its been * days now.

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PLDT

Customer service issue
Reported by GetHuman5714242
Feb 2nd, 2021 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 6047 others
0 customers following this

Timeline

GetHuman5714242 started working on this issue
Feb 2nd 9:35am

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