Hi, we just have our pldt home fibr installed recently, last October * and things were...

GetHuman-cielogod's Technical Support issue with PLDT from November 2020

Help with my PLDT issue
First: share to improve GetHuman-cielogod's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cielogod may need:
Username, Password, Email address on the account, Address on the account, Name on the account, and Phone number on the account
The issue in GetHuman-cielogod's own words
Hi, we just have our pldt home fibr installed recently, last October * and things were good for a moment. Until November ** that we are not able to access the net. There was no dial tone on the landline and there are only two lights on the modem. We are working from home and we opted to choose your services for stable internet and as of now we havr no internet for the past seven days and it's very frustrating not to be able to get ahold of anyone on your customer service representative. We are always routed to automated reply. Kindly expedite the repair as we are using our emergency leave in the office to avoid absences and upon checking our billing is still moving even we are not able to use your services. We are expecting for your quick revert.

GetHuman-cielogod did not yet indicate what PLDT should do to make this right.

How GetHuman-cielogod fixed the problem

We are waiting for GetHuman-cielogod to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PLDT's attention and get better help faster. Tap below to get started.
Having PLDT issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

PLDT

Technical Support issue
Reported by GetHuman-cielogod
Nov 17th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 5936 others
0 customers following this

Timeline

GetHuman-cielogod started working on this issue
Nov 17th, 2020 7:30am