Dear PLDT,**My mother in law who is Gregoria Buenventura had paid amounting of...

GetHuman-ivankua's Cancel Service issue with PLDT from September 2020

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If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman-ivankua's own words
Dear PLDT,**My mother in law who is Gregoria Buenventura had paid amounting of ****.** pesos. Before you can finally disconnect her account. Below all the details for her account:**Telephone No : ***********Account No : ************My concern and question is. What is the breakdown of ****.** she had paid. When I already called your customer service to investigate our internet usage from march **** - present. You have to understand that this is a condominium renting business. The tenant leave our country because of the Pandemic. So I requested an investigation if there are any internet usage from march **** - present time. So that, if there is a usage we will pay for it. But they have inform me that there is no internet usage at all starting march **** because of that there will be a payment reversal. So what's the breakdown now? Why we were ask to pay for ****.** pesos , Which we paid already.**My last concern is when she settled this amount and ask for disconnection she was told they can cause there is another monthly bill for us. Which is common sense, why should we pay for it if we requested an investigation for internet usage.**Please act fast on this one. I'm Ivan Kua and Gregoria Buenaventura is my mother in law.

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Cancel Service issue
Reported by GetHuman-ivankua
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4649 others
0 customers following this

Timeline

GetHuman-ivankua started working on this issue
Sep 25th, 2020 5:40am