Please help me to go back to default password.when I open my IP address I need to fill in my account and password however it is invalid. I did reset the modem but still unable to reset. I forgot my username and password. Please really need your help

GetHuman5197054's Technical Support issue with PLDT from August 2020

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The issue in GetHuman5197054's own words
I want to reset my passwors I did everything but it didnt go through,always ask me to put my account and password.everytime I enter password and account it says incorrect.I need to change the password ASAP. Can you help me?

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Technical Support issue
Reported by GetHuman5197054
Aug 25th, 2020 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 4185 others
0 customers following this
Items needed
Username
Password
Email address on the account
Address on the account
Name on the account
Phone number on the account

Timeline

GetHuman5197054 started working on this issue
Aug 25th 2:24pm
GetHuman5197054 indicated the issue is not fixed yet.
Aug 25th 10:15pm
GetHuman5197054 indicated the issue is not fixed yet.
Aug 25th 10:21pm
GetHuman5197054 indicated the issue is not fixed yet.
Aug 25th 10:22pm

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