Please help me to go back to default password.when I open my IP address I need to fill in my account and password however it is invalid. I did reset the modem but still unable to reset. I forgot my username and password. Please really need your help

GetHuman5197054's Technical Support issue with PLDT from August 2020

Help with my PLDT issue
First: share to improve GetHuman5197054's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5197054's own words
I want to reset my passwors I did everything but it didnt go through,always ask me to put my account and password.everytime I enter password and account it says incorrect.I need to change the password ASAP. Can you help me?

GetHuman5197054 did not yet indicate what PLDT should do to make this right.

How GetHuman5197054 fixed the problem

We are waiting for GetHuman5197054 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PLDT's attention and get better help faster. Tap below to get started.
Having PLDT issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Technical Support issue
Reported by GetHuman5197054
Aug 25th, 2020 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 4185 others
0 customers following this
Items needed
Email address on the account
Address on the account
Name on the account
Phone number on the account


GetHuman5197054 started working on this issue
Aug 25th 2:24pm
GetHuman5197054 indicated the issue is not fixed yet.
Aug 25th 10:15pm
GetHuman5197054 indicated the issue is not fixed yet.
Aug 25th 10:21pm
GetHuman5197054 indicated the issue is not fixed yet.
Aug 25th 10:22pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies