Hi imone of your subscriber and we transfer a house last june **, **** prior to that i...

GetHuman5062793's Technical Support issue with PLDT from July 2020

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The issue in GetHuman5062793's own words
Hi imone of your subscriber and we transfer a house last june **, **** prior to that i called your hotline informing about our transfer and the internet too they told me that it is ok and i need to wait for * working days for checking of availability in our area if it is Pldt fiber. Ive waited for almost * weeks but nobody's calling from Pldt again i do the ffup, same thing they were going to elevate the problem since i saw your technical team in our area and ask him about the fiber. Yes it is serviceable as per Jeff but they need an S.O. * and a PID coming from back support team in order for them to transfer and connect our internet to the new house. I called up * times they told me to wait and gave a reference number only then somebody will call to give the S.O but until no one's calling from your good office. The problem here is most of your customer service assistant are not doing they job properly coz as per colleague no reports in there for transfer thats why until now it is not forwarded to the backroom for processing of S.O. Could you do some further action regarding this matter? your prompt response is very much appreciated. We badly need the internet for my daughters online school and for my work. Thank you very much, hope to hear from you soon.

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PLDT

Technical Support issue
Reported by GetHuman5062793
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 3684 others
0 customers following this

Timeline

GetHuman5062793 started working on this issue
Jul 14th 6:08am