I change our wifi name with font, i didn't know that it is not applicable. After i chan...

GetHuman4652745's Technical Support issue with PLDT from April 2020

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The issue in GetHuman4652745's own words
I change our wifi name with font, i didn't know that it is not applicable. After i change it the name of our wifi is not showing on the available list of the active wifi. I searched for a solution and the solution is i need to reset the modem but the problem is the moden is not resetting. Since i change the name of the wifi with font the color of the modem is only orrange and yellow. I try to contact pldt by their hotline number and it keeps saying that i put an invalid Service Referrence Number (SRN). Please help me i need to get back our internet.

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Technical Support issue
Reported by GetHuman4652745
Apr 16th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2391 others
0 customers following this


GetHuman4652745 started working on this issue
Apr 16th 12:20am

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