our internet is not working. los in red light, no dial tone on the telephone either. re...

GetHuman-savvyyca's Technical Support issue with PLDT from November 2019

Help with my PLDT issue
First: share to improve GetHuman-savvyyca's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-savvyyca may need:
Username, Password, Email address on the account, Address on the account, Name on the account, and Phone number on the account
The issue in GetHuman-savvyyca's own words
our internet is not working. los in red light, no dial tone on the telephone either. rebooting of the modem done. check cable wires and they are all okay. already called customer service many times and they are all saying that the line or the acct is active so there's no way that there were problems with the lines. already followed the instruction given the the technical support and the problem still exists. please have action on this as soon as possible. your reply and your fast action is highly appreciated. thank you.**you can see the complete address when you pull out the acct.**tel. no. (**) ********acct. name: Flor Tabada

GetHuman-savvyyca did not yet indicate what PLDT should do to make this right.

How GetHuman-savvyyca fixed the problem

We are waiting for GetHuman-savvyyca to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PLDT's attention and get better help faster. Tap below to get started.
Having PLDT issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

PLDT

Technical Support issue
Reported by GetHuman-savvyyca
Nov 5th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 2964 others
0 customers following this

Timeline

GetHuman-savvyyca started working on this issue
Nov 5th, 2019 12:12am
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:35pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:36pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:36pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:36pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:36pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:36pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:36pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:37pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:37pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:37pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:37pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:37pm
GetHuman-savvyyca indicated the issue is not fixed yet.
Nov 5th, 2019 11:37pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers