Hi. I called PLDT last March *, **** regarding our account. I got the chance to talked...

GetHuman-juliead's customer service issue with PLDT from March 2019

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The issue in GetHuman-juliead's own words
Hi. I called PLDT last March *, **** regarding our account. I got the chance to talked to one of your agents and told her that we want to request for the termination of our account. We were instructed to pay our current balance first and submit a letter of request to any pldt branch. The day itself, we already settled the amount that needs to be paid and emailed the letter (with received stamp) to *****@***.com. Just want to ask why we still received a billing when we already requested to cut our line? Thanks.
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Customer service issue
Reported by GetHuman-juliead
Mar 28th, 2019 - 24d ago
I have an issue with PLDT too
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GetHuman-juliead started working on this issue
Mar 28th 1:55am