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goodmorning pldt, we need your answer right now, please answer this question, why are we going to pay the bill that we didn't used because of the failure of your service, **** is the original price of our bill but now it **** yet we didn't used it from december until yesterday? please answer this, because we're confused and it's not acceptable because we didn't use your service yet we're going to pay ou bill? that's unfair, thank you
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