I got this text. Im confused why I need to pay for * month billing period, wherein I st...

GetHuman-gyanduc's customer service issue with PLDT from January 2019

Help with my PLDT issue
The issue in GetHuman-gyanduc's own words
I got this text. Im confused why I need to pay for * month billing period, wherein I started this new line dec ** only.**Good day! Your PLDT bill is on its way! Should you wish to pay earlier, please use the following details:**PLDT Account No: ***********Tel No: **********Bill as of ***********Last Payment Received is PHP *.***Balance from last bill is PHP *,***.**(DUE IMMEDIATELY)*Current charges are PHP *,***.***Amount due is PHP *,***.***Due date is on ***********Thank you for keeping your Home bill up to date. Click on this link https:**www.pldt.com.ph*payex*payex.aspx?id*********** to pay your bill online.*This is a system generated message, do not reply. Please disregard this message if you have already settled your bill.
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Customer service issue
Reported by GetHuman-gyanduc
Jan 25th, 2019 - 3 mons ago
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Seen by 3 customers so far
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GetHuman-gyanduc started working on this issue
Jan 25th 4:46am
GetHuman-gyanduc indicated the issue is not fixed yet.
Jan 26th 5:32am