I cannot use my internet for about a month now. I already paid the bill but since then...

GetHuman-pascualj's customer service issue with PLDT from October 2018

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The issue in GetHuman-pascualj's own words
I cannot use my internet for about a month now. I already paid the bill but since then the internet stop working. I need the internet for my studies. My father went to their office then they said they will fix it. I wait for them and they did not come. I tried to call customer service for many times but the voice record told me that pldt restricted my account because of the unpaid balance. How am I going to pay my bill this month if I didn't even use my internet. When I open my wifi it says sign- in to a wifi network. Can you please respond to my issue thanks. I really need an internet. Can you fix this as soon as possible? Thank you.
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Customer service issue
Reported by GetHuman-pascualj
Oct 21st, 2018 - 3 mons ago
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GetHuman-pascualj started working on this issue
Oct 21st, 2018 9:08am