I dont have any reference to pay my bill, i dont know my pldt home fibr account number...

GetHuman-mjhseph's customer service issue with PLDT from October 2018

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The issue in GetHuman-mjhseph's own words
Call the given customer number. But everytime i tried to call always voice prompt given instruction por product service and need my reference details to process. How can i give if i dont have. ... I dont have any reference to pay my bill, i dont know my pldt home fibr account number or reference number even my landline number how can i pay my bill? no billing notice delivered to my home address. Can you please help me to know the said info i said. My internet connection line now is down maybe it cut it because i not already for my monthly bill. But how can i pay if i dont have my account or reference number to present. My account name is OLIVIA CRISTETA L. RANADA, billing address at ALPINE SUBD. BRGY MAGANG , DAET, CAMARINES NORTE. when i tried to report in nearest pldt office in my place the customer representative told me to came in your main office located at naga city camarines sur. that is almost *** kilometers to my home address and it take *hrs for a ride, im a busy person and a lots of work for my daily routine and i can do that personaly to go in the said main office. Can you pls help me to know what is my account number to settled my billing in your office.thank you very much and best regards.
Because its too hard to reach a human customer representative in your given number
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I been a customer for * and half month and suppose fo be this my first payment for my home fibr plan
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PLDT

Pldt home fibr
Customer service issue
Reported by GetHuman-mjhseph
Oct 20th, 2018 - a mon ago
I have an issue with PLDT too
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Seen by 7 customers so far
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GetHuman-mjhseph started working on this issue
Oct 20th 6:58pm