I received a Re-Amortization letter in reference to my HAMP incentive. It says that it...

GetHuman3063578's customer service issue with PHH Mortgage Solutions from June 2019

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The issue in GetHuman3063578's own words
I was asking for info ... I received a Re-Amortization letter in reference to my HAMP incentive. It says that it will not change the length of my loan, will not change my interest rate, will lower my payments and will increase the amount of interest I pay. * My question is how? How do you lower my payment, keep length and interest rate the same but increase the interest?
I thought they would explain the letter.
I thought they would explain the letter.
Spent over * hours on the phone sent to * different departments. No info. they said to call back in ** days. The offer is only good for ** days from the date of the letter. Had to give in and sign the paperwork even though it sounds like a scam. I would advise others not to do business with them unless you like sitting on hold and not getting any service.
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PHH Mortgage Solutions

Customer service issue
Reported by GetHuman3063578
Jun 10th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 167 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman3063578 started working on this issue
Jun 10th, 2019 4:51pm
GetHuman3063578 indicated the issue is not fixed yet.
Jun 10th, 2019 4:52pm
GetHuman3063578 indicated the issue is not fixed yet.
Jun 10th, 2019 4:52pm
GetHuman3063578 indicated the issue is not fixed yet.
Jun 10th, 2019 4:52pm
GetHuman3063578 indicated the issue is not fixed yet.
Jun 13th, 2019 8:11pm
GetHuman3063578 indicated the issue is not fixed yet.
Jun 13th, 2019 8:18pm