I checked my bank statement and found out that I double paid my mortgage for the month...

GetHuman-shhmoosk's customer service issue with PHH Mortgage Solutions from December 2018

Help with my PHH Mortgage Solutions issue
The issue in GetHuman-shhmoosk's own words
I checked my bank statement and found out that I double paid my mortgage for the month of December.**Can you cancel one of them? **Otherwise, I have no income to pay the rest of this month's bills.
GetHuman-shhmoosk did not yet indicate what PHH Mortgage Solutions should do to make this right.
I have an issue with PHH Mortgage Solutions too
How GetHuman-shhmoosk fixed the problem
I used another contact number for the company that finally gave me a person to talk to. **The first call got disconnected during assistance. The second one went through.**The man on the end gave instructions to try to resolve it. **I will fax my request to the Ops Team as instructed. I will send it tomorrow to see if it works. Thank you.
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PHH Mortgage Solutions

Customer service issue
Reported by GetHuman-shhmoosk
Dec 6th, 2018 - 6 mons ago
I have an issue with PHH Mortgage Solutions too
Fixed
GetHuman-shhmoosk shared how to fix
Seen by 11 customers so far
Similar issue to 11 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-shhmoosk started working on this issue
Dec 6th, 2018 3:35pm
GetHuman-shhmoosk confirmed the issue is fixed. Hooray!
Dec 7th, 2018 6:17am