I called in to the West Valley, Utah location and Tonya answered. I was calling to find...

GetHuman3953506's Complaint issue with PETCO from November 2019

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The issue in GetHuman3953506's own words
I called in to the West Valley, Utah location and Tonya answered. I was calling to find a toy that they showed they had online. I honestly have never been treated so terribly on the phone. She made it very clear my question was annoying to her and and she had much better things to do than speak with me. I tried explaining why I called and I was met with a very sarcastic and smartass responses. I work in the customer service industry and that is not the way you answer the phone and speak to your customers. Needless to say it was a TERRIBLE customer service experience and you have lost a customer. I intend to share my experience through my review.

GetHuman3953506 did not yet indicate what PETCO should do to make this right.

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PETCO

Complaint issue
Reported by GetHuman3953506
Nov 17th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 790 others
0 customers following this

Timeline

GetHuman3953506 started working on this issue
Nov 17th, 2019 10:58pm
GetHuman3953506 indicated the issue is not fixed yet.
Nov 18th, 2019 4:40am

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