Evan Kritzmire and I took the dogs to Petco today, we were at the treat bar getting the...

GetHuman-kendrakr's customer service issue with PETCO from January 2019

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The issue in GetHuman-kendrakr's own words
Evan Kritzmire and I took the dogs to Petco today, we were at the treat bar getting them some treats and I tossed one each down for Amara and Mikko to try to see if they like it. Well Amara inhales hers and of course Mikko wants to save his. He doesn’t like eating in public. So as I am scooping the treats one of the employees comes by swinging her arms rapidly and reaches down real fast to pet Mikko. Well he snaps, he didn’t break skin or even rip her coat she had on. We actually heard his teeth clack together so that means he hadn’t even had contact with her. She immediately went and turned him in. manager comes out and says “Mikko gets groomed here right?” I said yes for the last * years he does. She said yes well he is no longer allowed to come here to be groomed. He can come there to shop but not be groomed. I feel like *. She should have asked to pet my dog. *. He was guarding his treat and protecting himself since she had been swinging her arms so fast and made such a fast movement towards him. He doesn’t like being moved at fast! Every animal is different but since she wanted to pet him without talking to me or Evan, he is no longer allowed to be groomed there! We have been bringing Mikko to Petco for over * years in fact some of the employees run out to greet him when they see him and he will run to them. He is always excited to see Stephanie and Casey. This is outrageous us being told he can no longer be groomed there anymore because an employee didn’t ask to pet him first. We are faithful loyal Petco customers and brag on Petco all the time. You can pull our history and see how much we come there. If this isn’t fixed we will take our business elsewhere and be sure to tell everyone of this interaction. He didn’t even bite the employee! He is not a vicious dog. He’s an American Eskimo and grooming will tell you personally how loving he is.
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PETCO

Customer service issue
Reported by GetHuman-kendrakr
Jan 25th, 2019 - 3 mons ago
I have an issue with PETCO too
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Seen by 4 customers so far
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GetHuman-kendrakr started working on this issue
Jan 25th 12:39am