I am owed a refund or store credit in the amount of $**.**. Petco has not responded to...

GetHuman-vogtce's customer service issue with PETCO from January 2019

25 views | 310 similar | 0 following
Help with my PETCO issue
Next: our robot will wait on hold for GetHuman-vogtce to get a PETCO rep on the line!
Always use the GetHuman Phone to call PETCO. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-vogtce's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-vogtce may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-vogtce's own words
I am owed a refund or store credit in the amount of $**.**. Petco has not responded to AMEX's attempt to resolve. Here are the details:***.*On the morning of Wednesday, November *, ****, I placed an online order with Petco (online – pick up from store) for a Good*Go Portable Pet Ramp*SKU ******* (“Ramp”) using my American Express credit card. Full price was $***.**, but I used an online discount code and was charged $**.**. I have receipt and can provice (referencing order *: *************).***.*Later that same morning, I received an email notification (attached) that my order was ready for pick up. My husband went to Petco to pick up the Ramp. He brought my credit card to the store to prove identification. The Petco store clerk mistakenly charged him again for the Ramp, not realizing that payment had already made online earlier that morning. Because a discount code was not applied at this time, we were charged the full price of $***.**. My husband also purchased some miscellaneous items from Petco at the same time. My American Express statement proves the purchase which highlights the charges ($***.**).***.*We attempted to use the Ramp, but our dog did not like it. So, the following day, November *, ****, my husband returned the Ramp to Petco. I can provide copy of receipt noting refund of $***.**.**This was clearly a mistake made by the Petco clerk not checking to determine that payment had already been made before Ramp was picked up, but there was also a miscommunication between myself and husband as he did not realize that I had paid for the Ramp initially online. In any case, I was charged twice for the same product and would like to be refunded the $**.** that I paid initially online.**Happy to discuss and provide supporting documents as referenced above. I can be reached at email below. **My home address is: ***** Idlewood Court*Lakewood Ranch, FL *******Thank you,*Christine Hermann

GetHuman-vogtce did not yet indicate what PETCO should do to make this right.

How GetHuman-vogtce fixed the problem

We are waiting for GetHuman-vogtce to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PETCO's attention and get better help faster. Tap below to get started.
Having PETCO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vogtce fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-vogtce
Jan 7th, 2019 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 310 others
0 customers following this


GetHuman-vogtce started working on this issue
Jan 7th, 2019 7:11pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians