I bought a * gallon tank online, received is broken. E-mailed customer service. Was off...

GetHuman-bradsumn's customer service issue with PETCO from September 2018

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The issue in GetHuman-bradsumn's own words
I bought a * gallon tank online, received is broken. E-mailed customer service. Was offered a refund. Ask for a confirmation and never heard anything back. I’ve e-mailed * times now with no response. I had to miss work to take this tank an hour away to return it and trade it in for a new one that I had to pay an extra $** for. I’m extremely upset with your lack of service and I want a full refund for this extreamly poor service and inconvenience. My order number was ********. I have copies of my receipts from the store. I’m not doing this anymore. Refund me now. Answer my e-mails. I’ve explained twice now that I have hearing issues and can not call. If you tell me to call again I will lose it. Refund me. I’m done with you.

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PETCO

Customer service issue
Reported by GetHuman-bradsumn
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 170 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-bradsumn started working on this issue
Sep 18th, 2018 2:57pm