Thank you for helping me figure out where to buy pet supplies. I am retired and I buy e...
GetHuman-roniyz's customer service issue with PETCO from July 2018
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The issue in GetHuman-roniyz's own words
Thank you for helping me figure out where to buy pet supplies. I am retired and I buy everything online to have it delivered. I have five cats and am currently in the process of moving to a house that is five times bigger than the one I have now. That means lots more cat trees, beds, etc. I buy lots of food, and not the cheap stuff. I just received four bags of Blue Buffalo Wilderness Chicken via UPS, and the box was TOTALLY smashed, split on all sides wide open, and was no longer really a box in any way, shape or form. Your boxes are very flimsy, and should never be packed to hold that much weight. It is not the fault of UPS, it is the fault of your faulty shipping. Last time I ordered four bags from Chewy, they arrived in fine shape, packed two per heavy duty box, at least four times the thickness of your poor excuse for a box! So now I will be buying ALL of my pet supplies, which will be a lot after I get moved, from Chewy. The measly $* I received from Ebates is just not worth the inexcusable shipping methods you use to save yourself money, NOT to service customers.
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