On ******** I went to the Alexandria, LA Petco ***** for a Seresto collar with a $** co...
GetHuman-dreamyj's customer service issue with PETCO from June 2018
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The issue in GetHuman-dreamyj's own words
On ******** I went to the Alexandria, LA Petco ***** for a Seresto collar with a $** coupon from Petco, specifically for the product. I asked the clerk the price of the collar and was told $**.**. I requested a price match which needed an overide. After waiting at least ** minutes for the manager, an employee finally went to find her. She said the intercom system wasn't working (the store is only a couple of years old). The lady seemed irritated to have to come to the front for managerial duties. When I presented the coupon, she said the coupon could not be combined with the price match. Nothing on the coupon stated it could not be combined. She said it was a new rule and that the collar cost $**.**. (price change?) If the manager is correct the coupon should have stated the "new" rule, so the customer would know the price before deciding where to make the purchase. The coupon was for in-store only. The Alexandria store is quite a distance from where I live. Had I known the coupon could not be combined with a price match I would have purchased the collar online.
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