On ******** I went to the Alexandria, LA Petco ***** for a Seresto collar with a $** co...

GetHuman-dreamyj's customer service issue with PETCO from June 2018

6 views
 | 
601 similar
 | 
0 following
Help with my PETCO issue
Next: our robot will wait on hold for GetHuman-dreamyj to get a PETCO rep on the line!
Always use the GetHuman Phone tocall PETCO. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-dreamyj's own words
On ******** I went to the Alexandria, LA Petco ***** for a Seresto collar with a $** coupon from Petco, specifically for the product. I asked the clerk the price of the collar and was told $**.**. I requested a price match which needed an overide. After waiting at least ** minutes for the manager, an employee finally went to find her. She said the intercom system wasn't working (the store is only a couple of years old). The lady seemed irritated to have to come to the front for managerial duties. When I presented the coupon, she said the coupon could not be combined with the price match. Nothing on the coupon stated it could not be combined. She said it was a new rule and that the collar cost $**.**. (price change?) If the manager is correct the coupon should have stated the "new" rule, so the customer would know the price before deciding where to make the purchase. The coupon was for in-store only. The Alexandria store is quite a distance from where I live. Had I known the coupon could not be combined with a price match I would have purchased the collar online.
GetHuman-dreamyj did not yet indicate what PETCO should do to make this right.
I have an issue with PETCO too
How GetHuman-dreamyj fixed the problem
We are waiting for GetHuman-dreamyj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get PETCO's attention and get better help faster. Tap below to get started.
Having PETCO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dreamyj fixes it.
This email address isn't valid

PETCO

Customer service issue
Reported by GetHuman-dreamyj
Jun 4th, 2018 - a yr ago
I have an issue with PETCO too
Fixed
Seen by 6 customers so far
Similar issue to 601 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-dreamyj started working on this issue
Jun 4th, 2018 4:36pm
GetHuman-dreamyj indicated the issue is not fixed yet.
Jun 4th, 2018 8:49pm
GetHuman-dreamyj indicated the issue is not fixed yet.
Jun 4th, 2018 8:59pm