I ordered * pbs kid tablets. They came in yesterday. I set up both and my children have...

GetHuman-zkoumoul's customer service issue with PBSKids.com from July 2020

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The issue in GetHuman-zkoumoul's own words
I ordered * pbs kid tablets. They came in yesterday. I set up both and my children have been using them since, however, one of them has shut off and will not turn back on. The battery died so I plugged it in to charged and then checked it after a while and the battery percentage was at **%. I tried to turn the tablet on, but it is stuck on the start up screen that says "ematic pbs kids powered by android". I tried going through the reboot menu and wiping the tablet after many failed attempts to shut off the tablet and restart it. The tablet will not even factory reset through the reboot menu ( the menu accessed by press the power and volume up keys at the same time). I also tried pressing the reset button the back of the tablet using a safety pin, however, the tablet did not respond at all. I tried pressing it quickly and then tried holding for * seconds, ** seconds, ** seconds, and finally ** seconds but the was still no response from the tablet. Please provide further advice for either turning the device on or factory resetting before I have to return the tablet.

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PBSKids.com

Customer service issue
Reported by GetHuman-zkoumoul
Jul 1st, 2020 - 7 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 126 others
0 customers following this

Timeline

GetHuman-zkoumoul started working on this issue
Jul 1st, 2020 2:09am
GetHuman-zkoumoul indicated the issue is not fixed yet.
Jul 1st, 2020 12:18pm

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