To Whom this may concern*My husband and I received our bed frame on Tuesday Aug **st...

GetHuman6566084's Complaint issue with Overstock.com from September 2021

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The issue in GetHuman6566084's own words
To Whom this may concern*My husband and I received our bed frame on Tuesday Aug **st. We brought the * boxes upstairs and took apart our bed frame and began setting out the pieces to our new bed. We noticed marks right away on the headboard, no biggie we could probably wash them out. Then damage to the footboard and side panel in the form of cut fabric. We decided we would request new pieces and continue setting up the frame and live with the damaged fabric until overstock sent us replacements. We finally got all of the pieces unpacked and couldn't find any directions. After some googling we found the directions online. Turns out we are missing a whole box! Called UPS customer care, hours of back and forth calls, finally got it sorted out. Our missing box would be arriving Friday. Missing box gets delivered... We are so excited to finally set up our bed frame as we've been sleeping on our mattress on the floor all week like college kids. ( we have a new born baby and getting up in the middle of the night off the floor has been a challenge.) Unpack our last box, spread everything out and there are broken bolts, in a desperate attempt to get something put together off the floor we grab our own bolts from the garage. The pieces attached to the frame are falling out and poor quality, we cant even put it together. At this point we would just like a refund. We are still sleeping on the floor mattress and are going to buy a new frame locally. we have photos to provide. we are not interested in any other resolution please contact us as soon as possible.

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Overstock.com

Complaint issue
Reported by GetHuman6566084
Sep 7th, 2021 - 3 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 427 others
0 customers following this
Items needed
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Billing address
Email address on the account (if applicable)

Timeline

GetHuman6566084 started working on this issue
Sep 7th 1:08am