My Returns issue with Overstock.com from April 2020
Help with my Overstock.com issue
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The issue in GetHuman-jragusa's own words
I was trying to do something, and ran into a problem.
GetHuman-jragusa did not yet indicate what Overstock.com should do to make this right.
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How GetHuman-jragusa fixed the problem
I ordered a king adjustable base & a Serta mattress. Nowhere in the description of the base did it say you needed to use * twin xl mattresses. But, when the base arrived it clearly said it on the box. I started to initiate a return & realized they would charge me $*** to return. I honestly didn’t feel I should have to pay that when I wasn’t advised of the type of mattress I needed. When I contacted Overstock the cust ser rep I spoke to told me it was implied in the description because it said split king. Every other store I’ve ever purchased from clearly states the specifics of an item & doesn’t expect something to be implied. Not until I received the base & saw what mattress it needed did I even notice the word split in the write up. Not to mention none of the pictures of the base show a split anywhere. The rep told me there was nothing he could do & I would have to pay to ship it back & would receive store credit. When I voiced my displeasure he told me if I became an O club member for $**.** a year it would give me free returns & it would apply to the base. I felt I had no other choice so I did purchase the O club. I honestly thought because I was a *st time buyer spending roughly $**** they would make things right. That definitely didn’t happen. As a word of advice, not only do they charge for returns they don’t return your money, it’s store credit only. Also you don’t get your store credit until * days after the item is received back in their warehouse. I will never shop with them again. I’m going back to Wayfair & Joss and Main where I should have gone in the *st place.
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