My Returns issue with Overstock.com from April 2020

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You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-jragusa's own words
I was trying to do something, and ran into a problem.

GetHuman-jragusa did not yet indicate what Overstock.com should do to make this right.

How GetHuman-jragusa fixed the problem
I ordered a king adjustable base & a Serta mattress. Nowhere in the description of the base did it say you needed to use * twin xl mattresses. But, when the base arrived it clearly said it on the box. I started to initiate a return & realized they would charge me $*** to return. I honestly didn’t feel I should have to pay that when I wasn’t advised of the type of mattress I needed. When I contacted Overstock the cust ser rep I spoke to told me it was implied in the description because it said split king. Every other store I’ve ever purchased from clearly states the specifics of an item & doesn’t expect something to be implied. Not until I received the base & saw what mattress it needed did I even notice the word split in the write up. Not to mention none of the pictures of the base show a split anywhere. The rep told me there was nothing he could do & I would have to pay to ship it back & would receive store credit. When I voiced my displeasure he told me if I became an O club member for $**.** a year it would give me free returns & it would apply to the base. I felt I had no other choice so I did purchase the O club. I honestly thought because I was a *st time buyer spending roughly $**** they would make things right. That definitely didn’t happen. As a word of advice, not only do they charge for returns they don’t return your money, it’s store credit only. Also you don’t get your store credit until * days after the item is received back in their warehouse. I will never shop with them again. I’m going back to Wayfair & Joss and Main where I should have gone in the *st place.
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Overstock.com

Returns issue
Reported by GetHuman-jragusa
Apr 14th, 2020 - a year ago
Fixed
GetHuman-jragusa shared how to fix
Seen by 8 customers so far
Similar issue to 294 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-jragusa started working on this issue
Apr 14th, 2020 1:08pm
GetHuman-jragusa confirmed the issue is fixed. Hooray!
Apr 15th, 2020 1:39pm