Hello** Just a note to inform your company that I am returning the "Bronze" Bernie...

GetHuman-royramon's Complaint issue with Overstock.com from August 2019

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The issue in GetHuman-royramon's own words
Hello** Just a note to inform your company that I am returning the "Bronze" Bernie Mev shoes . The original box, with shipping label(s) was sent via UPS, on Thursday afternoon, July **st. There was no invoice in the box, showing Proof of Purchase or shipping costs. (I ordered and received * pair of shoes). There was an information sheet from another company, SHOES.COM, indicating that returns would simply be a matter of contacting them (for the shipping label), and that "...we will handle the rest". After contacting the company by phone, and discovering that the actual source for the shoes was yet another company, called Shoe Buy.com, located in Woburn, MA..* I am very upset and frustrated with this time- consuming process of locating the actual manufacturer, figuring out whom to contact for a shipping label, then having to pay return shipping, as well as arranging for UPS pickup. This was definitely not the simple procedure advertised on your website!! The omission of invoice* proof-of- payment further complicated the return.* All I'd wanted to do was to exchange the "Bronze" shoes I received, which were had a dark color scheme, for the light-colored shoes in the photo above. If the color scheme for this shoe has changed, it should be reflected in the accompanying photo on the ad.* I do hope that you will take the time to review and simplify your Customer Service* Returns exchange operations. I appreciate being able to pay through PayPal, and would like to continue doing business with Overstock. However, I'll not be ordering again until there is a significant change in this area of your services.* By the way, who is the actual manufacturer of Bernie Mev shoes? I tried going to their website, and was directed back to Overstock. com!* Most Sincerely*Marilyn G. Roy Topeka, KS.

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Complaint issue
Reported by GetHuman-royramon
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1087 others
0 customers following this


GetHuman-royramon started working on this issue
Aug 3rd, 2019 2:44pm

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