I downloaded works on **** and received a second download of the same softwear that I...

GetHuman-larmor's order cancelation issue with Overstock.com from March 2019

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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1092/a2971.html
The issue in GetHuman-larmor's own words
I downloaded works on **** and received a second download of the same softwear that I did not order and did not get. Please refund $** using the same VISA used to pay for the softwear. Card in the name of my husband Larry Morris.*Order number T-******** Barbara Morris *** *** *****Curiously the Visa charge is in the name of Bls Softwear but the order is with youall. Please refund now or we will have the bank reverse the entry for $**.*Thank you.
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Overstock.com

order cancelation issue
Reported by GetHuman-larmor
Mar 27th, 2019 - a mon ago
I have an issue with Overstock.com too
Fixed
Seen by 4 customers so far
Similar issue to 825 others
0 customers following this
Items needed
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Timeline
GetHuman-larmor started working on this issue
Mar 27th 6:17pm
GetHuman-larmor indicated the issue is not fixed yet.
Mar 31st 2:07pm
GetHuman-larmor indicated the issue is not fixed yet.
Mar 31st 2:09pm